Growth Marketing - Emotion
The challenge involved pivoting from a physical studio model to an online e-commerce store, necessitating a shift in marketing and sales processes. The objective was to streamline operations through automation, reducing human interaction while enhancing the Customer Experience (CX). The refined CX played a pivotal role in shortening the sales cycle and generating rapid revenue. The impact of COVID-19 added an additional layer of complexity, causing a loss in investment due to weddings being deemed illegal for two years.